Thank you for shopping at Dilan Fashion House. We want to make sure you are happy with your purchase. If you are not completely satisfied for any reason, please look at our refund and exchange policies below.
Returns
We are pleased to inform you that we offer a return policy for items that are incorrect, damaged, or faulty upon delivery and for cases where customers change their mind about their purchase. Our return policy applies to both online and in-store purchases, and requests for returns must be made within 7 days from the date of purchase. To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
Refunds
Refunds are issued only for online purchases and will be processed once the returned items are received and inspected. If your return is approved, we will initiate a refund to your original method of payment. Please be aware that shipping costs are non-refundable, and the cost of return shipping will not be included in your refund.
Exchanges
Physical store purchases are eligible for exchange only and must be done at the purchased branch. Please bring the original receipt, and ensure the product is unused and in its original packaging.
Cancellations
Orders can be canceled before dispatch. To request cancellation, contact us at 011 7699 707 or via email at [email protected] with your order details.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Gift Vouchers
- White Dresses
- Undergarment
- Discount Items & Some Selected Items
Return Shipping
Customers are responsible for the cost of return shipping. Items must be returned in their original packaging and condition.
Processing Time
Refunds will be processed within 7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.