Understanding Our Shipping Guidelines and Procedures:
At Dilan Fashion House, we strive to ensure the timely delivery of your orders while maintaining the highest standards of service.
Domestic Shipping Rates and Estimates:
- We offer competitive shipping rates based on the weight and dimensions of your order.
- Shipping estimates will be provided during checkout, and actual rates may vary based on your location.
In-Store Pickup:
- Enjoy the convenience of picking up your online orders at any of our branches in Ambalangoda, Batapola, Elpitiya, or Galle. Simply select the in-store pickup option during checkout.
- You will receive an email notification once your order is ready for pickup. Please bring a valid ID and your order confirmation for verification.
How Do I Check The Status Of My Order?
- You can easily track the status of your order by logging into your Dilan Fashion House account.
- Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the progress of your delivery.
Returns, Exchanges and Refunds:
- Refer to our Returns, Exchange and Refunds Policy for details on returning or exchanging items purchased online.
- Contact us at 011 7699 707 or email [email protected] for assistance with returns or exchanges.